COVID-19 Shipping Updates
Please note that our products are delivered from different fulfillment centers. Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding the COVID-19. We are doing our best to estimate any potential delays in shipments on our product pages. We appreciate your patience and understanding at this time.
- We are able to ship anywhere within Germany.
- Orders ship Monday-Friday.
- Some items within your order may ship separately. You will never be charged more for shipping and handling than what appears at checkout.
- We do provide shipping time estimations for all of our products. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure successful delivery.
- Unfortunately we are unable to ship internationally at this time.
WHEN WILL MY ORDER ARRIVE?
- Germany Standard Shipping can take 3-5 business days to be delivered after processing.
- Germany Tracked Shipping can take 3-5 business days to be delivered after tracking number has been provided.
- We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.
- HOLIDAY SHIPPING INFORMATION: Please note that all delivery information is listed on each individual product page. Please keep in mind that the last day to order for delivery by Christmas varies per product and assumes fastest shipping method at checkout.
An email with tracking information will be sent to you once your order has shipped.
SHIPPING MULTIPLE ORDERS
Multiple orders placed on the same day cannot be combined and will ship separately.
SHIPPING TO MULTIPLE LOCATIONS
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.
We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.
CUSTOMER SERVICE HOURS
Our customer service team is available Monday through Friday 8:30am – 5pm GMT. If you submit a contact form over the weekend, our customer service team will contact you the following Monday.